Marketing students to explore buyer behavior for Sprint

By Heather Cass
Publications and Design Coordinator, Penn State Behrend

This semester, students in Dr. Mary Beth Pinto’s MKTG 344 Buyer Behavior class will have a unique opportunity to work on a collaborative research project with a leading wireless telecommunications company, and it is all thanks to one of the first classes that Pinto ever taught three decades ago at the University of Maine.

Pinto made a strong impression on student Mark Nachman who recalls that Pinto was a “highly engaged” professor who kept her classes fun and relevant. “The things she taught were applicable, not just theory,” he said.

So when Nachman, who is now a regional president for Sprint, covering Pennsylvania, Ohio, and West Virginia, was looking for a new regional marketing director, he thought of Pinto, professor of marketing, and connected with her on LinkedIn.

“I was looking for a young person with fresh perspectives and cutting-edge ideas who would not be afraid to take risks,” he said. “I thought: ‘What better way to get an inside track on recent marketing graduates than to reach out to a few professors?’”

nachman-mark_2016

Mark Nachman, regional president for Sprint

Pinto happily supplied Nachman with several leads, and then opened the door on other ways Sprint could get involved at Behrend, including offering internships, participating in a “Corporate Day” at the Black School of Business (where representatives can meet directly with students about internship and career opportunities), and engaging students in doing research work for the company.

“I suggested he think about any ways he could put upper-level marketing students to work doing a hands-on project for Sprint,” she said.

Nachman didn’t have to think about it for long. He knew that, despite substantial investment in technology and cell towers in the Erie region, Sprint had been struggling to gain market share in the area among its key demographic (18 to 25 year olds), but he didn’t know why.

This spring, he’ll have forty-plus MKTG 344 Buyer Behavior students on the case.

Students will work in small teams using a variety of marketing strategies, including market analysis, focus groups, personal interviews, and more, to learn more about the perceptions, attitudes, and cell-phone provider preferences among Sprint’s target demographic in the Erie area.

“This is real market research for an actual client,” Pinto said. “It’s an unbelievable opportunity for these students to get hands-on experience and put some of the things they’ve been learning into practice.”

mary-beth-pinto

Dr. Mary Beth Pinto, professor of marketing

Students will also assess current Sprint promotions in the Erie area and, based on the team’s research findings, offer recommendations and develop “guerrilla” marketing plans that can be used to boost Sprint’s profile and users in the region.

Guerrilla marketing is an advertising strategy that focuses on low-cost unconventional marketing tactics that yield maximum results. The original term was coined by Jay Conrad Levinson in his 1984 book Guerrilla Advertising.

The top six teams will present their work to a team of executives from Sprint in April.

Nachman can’t wait to learn what they discover.

“I’m super fired up about this collaboration,” he said. “I love the whole concept and the grass-roots initiative of this project. I anticipate the students will come up with ideas that could be implemented nationwide at Sprint.”

Nachman has invested both time and money in the project. He and other Sprint executives will be on campus for the kickoff and final presentations and Sprint will be providing each student with Sprint T-shirts and demo phones so that they can be familiar with the company’s products and services.

“When I was a college student, I remember sometimes feeling disappointed and empty as I jumped through hoops and did research that was all theory,” he said. “This exercise will be entirely tangible and executable. If I were still a student, I’d find that inspiring and motivating.”

It bears noting that the college-age researchers are themselves in Sprint’s target demographic. Who better to find out what 18-24 year olds think about a company and product than their own friends and peers?

“Young adults are influencers, especially when it comes to technology decisions,” Nachman said. “They are intentionally and unintentionally steering their parents and friends on products and services daily.”

The same could be said for Pinto, whose influence on Nachman thirty years ago has clearly led to opportunities for Penn State Behrend students today.

MEET WITH SPRINT

Sprint executives will be on campus on January 12 for the class project kickoff and will participate in a “Corporate Day” at the Black School of Business. Sprint representatives will be in the Clark Café to talk with students about internship and job opportunities and, at 4:00 p.m., Nachman will be giving a talk about “Warrior Leadership” in the Black Conference Room at Burke Center. Nachman’s presentation is free and open to all.

 

 

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